17be's Privacy Policy — Your Information Is Our Responsibility

01

Introduction and Scope

17be is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the security of their personal information. This Privacy Policy ("Policy") explains how 17be handles your personal information.

This Policy applies to the website https://17be.cam and all services operating under it. By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform.

This Privacy Policy may be updated from time to time. For any significant changes, we will notify you by email or through a notice on the platform. The "Last Updated" date at the top of the Policy will always indicate the date of the most recent revision.

02

What Information We Collect

We collect various types of information during account registration and use of 17be's services. The types of information are described in detail below:

2.1 Information You Provide Directly

Information you provide to us directly:

• Full name, date of birth, and national ID number (for age verification)
• Email address and contact information
• Payment information — such as bKash, Nagad, Rocket, or Upay numbers and bank account details
• Password and security question answers provided when creating an account
• Any information or messages you provide when contacting customer support

2.2 Automatically Collected Information

Some information is collected automatically when you use our platform:

• IP address, browser type and version
• Device type, operating system, and screen resolution
• Time of site visits, page browsing history, and session duration
• Referral URL (the site from which you arrived at ours)
• Information obtained from cookies and similar tracking technologies

2.3 Transaction Information

Financial transaction information that we keep on record:

• Deposit and withdrawal history and amounts
• Bet placement history and gaming activity
• Details of bonus and promotion usage
• Transaction date, time, and method

03

Use of Collected Information

17be uses your personal information only for lawful and specific purposes. The following describes in detail how we use your information:

3.1 Account Management and Verification

• Creating, verifying, and maintaining accounts
• Age verification — allowing only users aged 21 and above to use the platform
• Preventing identity fraud and ensuring account security
• Managing login sessions and providing security alerts

3.2 Service Delivery and Improvement

• Delivering all services including cricket betting, slots, and live casino
• Processing financial transactions and ensuring accuracy
• Providing and managing bonuses and promotions
• Improving platform performance and user experience

3.3 Customer Support

• Resolving your issues through 24/7 live chat support
• Providing communication and assistance via email
• Diagnosing and resolving technical issues

3.4 Legal and Regulatory Obligations

• Complying with anti-money laundering (AML) and counter-terrorist financing regulations
• Maintaining records in accordance with applicable laws and regulations
• Ensuring responsible gaming and providing assistance to at-risk users
• Preserving evidence for dispute resolution and legal claims

04

Cookies and Tracking Technologies

The 17be website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience with our services.

4.1 Types of Cookies We Use

• Essential Cookies: These are required for the platform's core functionality — maintaining login sessions and ensuring security.
• Functional Cookies: Remember your preferences and settings (such as language selection).
• Analytics Cookies: Collect statistical information about site usage to help improve our services.
• Security Cookies: Used to detect fraudulent activity and protect account security.

4.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some important platform features from working properly.

05

Information Sharing with Third Parties

17be does not share your personal information with third parties except in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who carry out specific functions on our behalf. This includes payment processing (bKash, Nagad, Rocket, Upay, and bank partners), technology infrastructure, and security services. These providers are required to process information only according to our instructions and may not use it for their own purposes.

5.2 Game Providers

When playing games from providers such as Pragmatic Play, Spribe, and JILI, certain gaming data may be processed through their systems. However, your personally identifiable information is not shared with them.

5.3 Legal Authorities

As part of our legal obligations, we may be required to provide necessary information in response to lawful requests from courts or regulatory authorities. This may include investigations related to money laundering or cybercrime.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify users in advance and ensure that the same privacy protections are maintained under the new management.

06

Data Retention and Security

6.1 Data Retention Period

We retain your information only for as long as necessary or as required by law. Even after an account is closed, financial transaction records will be retained for a specified period in accordance with legal requirements. Information related to active accounts is retained for the duration of the account.

6.2 Data Security Measures

17be uses industry-standard security measures to protect your information:

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted
• Encryption of stored data — especially passwords and financial information
• Regular security audits and vulnerability testing
• Restricted access controls — only authorized staff can view information
• Automated alert systems for suspicious logins or activity

6.3 Response to Data Breaches

If a data breach occurs and your personal information is at risk, we will notify you and the relevant authorities as quickly as possible. We will take immediate steps to mitigate any harmful impact.

07

Your Rights and Choices

You have a number of important rights under 17be's Privacy Policy:

7.1 Right to Access and Review Information

You may request a copy of your stored personal information from us at any time. We will provide the information within a reasonable time after receiving the request.

7.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request a correction. This can be done through your account settings or with the assistance of our support team.

7.3 Right to Close Account and Delete Information

You may request to close your account and have your personal information deleted. Please note that due to legal and regulatory obligations, some information may be required to be retained for a specified period.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional emails or notifications, you can stop them by clicking the "Unsubscribe" link at the bottom of any email or by contacting our support team. However, important account-related notifications cannot be turned off.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us:

• Email: [email protected]
• 24/7 Live Chat Support

We will review your request properly and aim to respond within a maximum of 30 business days of receipt.

08

Protection of Minors

17be provides services only to users aged 21 and above. We never knowingly collect personal information from minors or allow them to open accounts.

We follow an age verification process at registration. If we receive information indicating that a user is under 21, we will immediately suspend their account and delete any collected information.

09

Third-Party Connections

Our platform may have connections to third-party services or technologies, such as payment gateways or game provider platforms. These third parties have their own privacy policies, which may differ from 17be's policy.

17be is not responsible for the privacy practices of these third parties. However, we work only with trusted and recognized service providers who adhere to appropriate security standards.

10

Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please do not hesitate to contact us. Our dedicated privacy team is ready to address your concerns.